FAQ

Frequently Asked Questions

How Can We Help?

Express your interest by sending us an email at info@livinginholland.eu, or Whatsapp us at +31 6 13165774.

After making your interest known, you will receive a short question form. Fill in the form and make sure to attach all the additional documents in a pdf file. If all conditions are right, we will present you to the landlord.

If a residence is fully furnished, it contains everything you may need during your stay. The inventory includes dishes, utensils, sofa, bed, table and chairs, cupboards and more. Also electronics like a television or a washing machine are present. Everything is present in your residence, so you can move in without worries.

Yes, you can. In fact, this is even required by the municipality. Dutch municipalities often offer a fast way of registering through their website, make sure you check their website.

Please note that you use your address as stated on your contract when registering, as well as the starting date of your contract.

During a check-in, you will receive the keys of your new home. We will inspect your residence for damages and we will check all inventory items. Furthermore, we will check your meter readings. After this, we will sign a check-in report.

This report is good to have for future reference, as this detailed report documents your residence, its contents and its condition in the state you arrived at. After check-in this report will be emailed to you.

Before your checkout appointment, you have to clean the residence and remove all items that do not belong to the landlord. Remember to clean any exterior areas of the property as well (i.e. balcony if the residence has one). Keep a record of any damages or missing items. We will check all the inventory items during the check-out, but keep a list of anything that is broken or missing for your own records to report at the final inspection.

To make your stay care-free, you will need good insurance to protect yourself against financial risks. As stated in your contract, you are required to take out an insurance for household contents. You are free to select an insurance company of your own choice.

When you make a booking, we need a copy of your passport to verify your profile. However, we don’t need a full copy of your passport. We recommend you to use the (KopieID app) of the Dutch government to protect your identity details. You can hide the information we don’t need and add a watermark. 

In order to verify your profile, we need the following details: 

  • Your full name
  • Your date of birth
  • Your nationality
  • Your sex
  • Your profile picture
  • Your signature
  • We don’t need to know your personal number or document number.

You can prove your financial capability to pay the rent by attaching a pay slips of the last quarter or a savings statement to the application form.

This proof can be from you yourself, or from one of your parents who will then have to co-sign the rental agreement as a guarantor.

No, it is not allowed to let someone else occupy your residence. Furthermore, it’s not allowed to rent your room or apartment through Airbnb (or a similar website). This is also stated in our house rules and in your contract. 

After signing your rental agreement, you placed a deposit with us. This deposit serves to secure the responsibilities that are stated in your rental contract.

We will refund your deposit after you have moved out of your residence. In case your accommodation is clean when checking out, nothing is broken or significantly damaged, and there are no outstanding rent payments, you will receive a full refund. Otherwise, the costs will be deducted from your deposit payment.

We would prefer to return the full deposit to everyone as this would mean that everything is left behind clean, tidy, and according to our check-out policy. We, therefore, request our tenants to clean their residences as thoroughly as possible. When the cleanliness is not meeting our cleaning policy, cleaning will be outsourced and the costs will be deducted from your deposit.

In order to process your deposit refund, you need to provide us with proof of deregistration issued by the local authorities (or proof of registration at another address). After we have received your proof of deregistration and IBAN, your deposit will be refunded within 30 days into your bank account. Note that we can only refund your deposit after you have provided us with these details.

Once your contract comes to an end, you will need to deregister your address from the municipality. This is to receive your deposit refund, as well as to allow the next tenant to register their address. In order to process your deposit refund, we request you a proof of deregistration.

There are two ways to deregister from your address. The easiest, which is to deregister through the website of municipality, which will take approximately 5 minutes. Here, you will need to log-in with your DigID details.

The second way is to make an appointment at the municipality and manually deregister from your address. As a result, you will receive a letter as a confirmation, which can be used as a proof of deregistration.

If you have done either of these, make a screenshot/photo of the confirmation and send it to info@livinginholland.eu.

In case of fire, accidents, or any urgent emergencies, you can reach the national emergency line at 112 to immediately contact the police, fire department, or an ambulance. Please be aware that this number is only for very urgent emergencies and should not be used for any less severe situations.

For less severe emergency, such as noise nuisance or suspicious activities, you can report it to the police at 0900-8844.

You are not allowed to smoke in your own residence. Note that all costs resulting from smoking in your home will be charged to the deposit upon leaving the rental property.

Smoking is strictly prohibited in the common areas of the buildings. You can only smoke in the designated areas.

Didn't find your answer?

Ask us anything

FAQ

How Can We Help?

Express your interest by sending us an email at info@livinginholland.eu, or Whatsapp us at +31 6 13165774.

After making your interest known, you will receive a short question form. Fill in the form and make sure to attach all the additional documents in a pdf file. If all conditions are right, we will present you to the landlord.

If a residence is fully furnished, it contains everything you may need during your stay. The inventory includes dishes, utensils, sofa, bed, table and chairs, cupboards and more. Also electronics like a television or a washing machine are present. Everything is present in your residence, so you can move in without worries.

Yes, you can. In fact, this is even required by the municipality. Dutch municipalities often offer a fast way of registering through their website, make sure you check their website.

Please note that you use your address as stated on your contract when registering, as well as the starting date of your contract.

During a check-in, you will receive the keys of your new home. We will inspect your residence for damages and we will check all inventory items. Furthermore, we will check your meter readings. After this, we will sign a check-in report.

This report is good to have for future reference, as this detailed report documents your residence, its contents and its condition in the state you arrived at. After check-in this report will be emailed to you.

Before your checkout appointment, you have to clean the residence and remove all items that do not belong to the landlord. Remember to clean any exterior areas of the property as well (i.e. balcony if the residence has one). Keep a record of any damages or missing items. We will check all the inventory items during the check-out, but keep a list of anything that is broken or missing for your own records to report at the final inspection.

To make your stay care-free, you will need good insurance to protect yourself against financial risks. As stated in your contract, you are required to take out an insurance for household contents. You are free to select an insurance company of your own choice.

When you make a booking, we need a copy of your passport to verify your profile. However, we don’t need a full copy of your passport. We recommend you to use the (KopieID app) of the Dutch government to protect your identity details. You can hide the information we don’t need and add a watermark. 

In order to verify your profile, we need the following details: 

  • Your full name
  • Your date of birth
  • Your nationality
  • Your sex
  • Your profile picture
  • Your signature
  • We don’t need to know your personal number or document number.

You can prove your financial capability to pay the rent by attaching a pay slips of the last quarter or a savings statement to the application form.

This proof can be from you yourself, or from one of your parents who will then have to co-sign the rental agreement as a guarantor.

No, it is not allowed to let someone else occupy your residence. Furthermore, it’s not allowed to rent your room or apartment through Airbnb (or a similar website). This is also stated in our house rules and in your contract. 

After signing your rental agreement, you placed a deposit with us. This deposit serves to secure the responsibilities that are stated in your rental contract.

We will refund your deposit after you have moved out of your residence. In case your accommodation is clean when checking out, nothing is broken or significantly damaged, and there are no outstanding rent payments, you will receive a full refund. Otherwise, the costs will be deducted from your deposit payment.

We would prefer to return the full deposit to everyone as this would mean that everything is left behind clean, tidy, and according to our check-out policy. We, therefore, request our tenants to clean their residences as thoroughly as possible. When the cleanliness is not meeting our cleaning policy, cleaning will be outsourced and the costs will be deducted from your deposit.

In order to process your deposit refund, you need to provide us with proof of deregistration issued by the local authorities (or proof of registration at another address). After we have received your proof of deregistration and IBAN, your deposit will be refunded within 30 days into your bank account. Note that we can only refund your deposit after you have provided us with these details.

Once your contract comes to an end, you will need to deregister your address from the municipality. This is to receive your deposit refund, as well as to allow the next tenant to register their address. In order to process your deposit refund, we request you a proof of deregistration.

There are two ways to deregister from your address. The easiest, which is to deregister through the website of municipality, which will take approximately 5 minutes. Here, you will need to log-in with your DigID details.

The second way is to make an appointment at the municipality and manually deregister from your address. As a result, you will receive a letter as a confirmation, which can be used as a proof of deregistration.

If you have done either of these, make a screenshot/photo of the confirmation and send it to info@livinginholland.eu.

In case of fire, accidents, or any urgent emergencies, you can reach the national emergency line at 112 to immediately contact the police, fire department, or an ambulance. Please be aware that this number is only for very urgent emergencies and should not be used for any less severe situations.

For less severe emergency, such as noise nuisance or suspicious activities, you can report it to the police at 0900-8844.

You are not allowed to smoke in your own residence. Note that all costs resulting from smoking in your home will be charged to the deposit upon leaving the rental property.

Smoking is strictly prohibited in the common areas of the buildings. You can only smoke in the designated areas.

Didn't find your answer?

Ask us anything

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